Refund policy
Last Updated: October 21, 2026
At Pendulum, we value our customers and aim to provide a smooth and transparent shopping experience. This Return and Refund Policy explains how to request assistance with your order, including returns, refunds, damaged items, and order cancellations.
1. Return Requests
If you are not satisfied with your purchase, please contact our customer service team at chuyangherklehnfo223@gmail.com before returning any item.
Please include your order number, the email address used at checkout, and a brief explanation of your request. Our team will review your inquiry and provide the applicable return instructions.
Return eligibility is subject to the product type, order status, and applicable consumer protection laws.
2. Return Conditions
Where returns are permitted, items should be returned in their original condition and packaging, with proof of purchase when available.
For products intended for personal use, including sealed goods, eligibility may depend on applicable hygiene requirements and whether the original seal has been opened. Please contact us for guidance before sending an item back.
We will review each request individually and explain any applicable conditions before proceeding.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us at chuyangherklehnfo223@gmail.com.
To help us resolve the issue, please provide your order number, a description of the problem, and clear photographs when appropriate.
After reviewing your request, we will explain the available resolution, which may include a replacement or refund, subject to applicable laws and the circumstances of the order.
4. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your payment provider and financial institution. We will notify you when your refund has been processed.
Please allow additional time for your bank or payment provider to post the funds to your account.
5. Shipping Costs for Returns
Unless otherwise required by applicable law or agreed upon by our customer service team, customers may be responsible for return shipping costs for eligible returns that are not related to an error on our part.
If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the appropriate next steps.
Original shipping charges, return shipping charges, and other applicable fees will be handled in accordance with the circumstances of the order and applicable law.
6. Order Cancellations and Changes
If you need to cancel or modify an order, please contact us as soon as possible at chuyangherklehnfo223@gmail.com.
We will make reasonable efforts to accommodate requests received before the order is processed or shipped. Once an order has been dispatched, cancellation or modification may no longer be possible, and the applicable return procedure may apply.
7. Missing Orders
If your order has not arrived within the estimated delivery window, please contact our customer service team.
Include your order number and shipping confirmation, if available. We will review the available tracking information and help determine the appropriate next steps.
8. Exceptions and Legal Rights
Certain products may be subject to specific return conditions due to their nature, packaging, or applicable legal requirements.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
9. Policy Updates
We reserve the right to update this policy when necessary. Any revisions will be published on this page with an updated revision date. Changes will not override rights or obligations that apply to orders already placed where prohibited by law.
10. Contact Us
If you have questions about returns, refunds, cancellations, or your order, please contact us:
Store Name: Pendulum
Email: chuyangherklehnfo223@gmail.com
We appreciate your business and are committed to providing clear communication and helpful customer support.